b'ONE SHOT AT A FIRSTPRESENTATIONPrinciples IMPRESSION MATTERSof Service BE HUMBLE BE AN ACTIVELISTENERPrinciples of Service are the 10 guidingHAVE A SENSE HAVE THEprinciples we believe will help teachOF URGENCY PERSONAL TOUCHour team members how to provide a unique and exceptional customer experience. Designed to be simple andWATER THESET easy to digest, these principles helpGREEN SPOT EXPECTATIONSdifferentiate us from our competition.FOLLOW UP & LANGUAGELearn more about BE HUMBLE FOLLOW THROUGH MATTERSEnterprise Culture 13'